FAQ

We offer drop in visits and overnight care in your home, and dog walking.  These services allow your pets to stay where they are most comfortable while you are away, which helps minimize stresses that come from changes to a pets routine.

Whether it is for drop in visits or a walk during the day while you are away at work, or visits while you take a vacation- your pet gets to stay at home while still getting time, attention, and activities from us to keep them engaged, active and comfortable!

We do not offer boarding or daycare- all of our services are based out of the client's home. This is great for pets and reduces stress caused by changes to their environments and routines.

We offer free Meet and Greets to all new clients for our first meeting! This gives us an opportunity to meet you and your pet in your home, go over the care your pet requires and show us spaces in the home that we will need to access. During the meet and greet, you are under no obligation to book our services, this meeting is to see if we are a good fit for you and your pet. Take this opportunity to go over all the details of the care required for your pet and your home and get to know our team and how we operate. This helps us to be sure we have the knowledge and know-how to meet and exceed your expectations so your pet gets the best experience possible while in our care.

We offer multiple ways to pay to make it as simple and painless as possible. When you schedule a visit, your invoice is available immediately upon approval. Payment options are found at the bottom of the invoice, as well as in our Service Agreement. The easiest way to pay is right in the app, we offer Stripe payments through your client portal in Time to  Pet, this payment method is immediately applied to the invoice when submitted. Our other payment methods that we offer do take time to process and be applied to the invoice.

Payment for drop in visits and walks is due 24 hours before the first service of the invoice is rendered, payment for overnight care or any service dates that include a holiday is due upon approval of booked services.

Our team are Professional Pet Care providers. We have undergone training from Pet CPR and First Aid, pet behavior and body language, reactive dog seminar, cat behavior training, studied proper care of pets-including care for hedgehogs, dogs, cats, birds, snakes, bearded dragons and more. 

We have had first hand experience dealing with activity levels and behaviors, care needs, medication administration to pets with different needs

All of our staff have undergone background checks and have undergone thorough training to be prepared to provide perfect care for your pets.

We take pride in our work and truly love animals, and only want for them to be happy and healthy! We want our clients to rest assured that their pets and homes are in good hands and have no worries.

We believe in transparency, so feel free to ask any questions or voice any concerns that you might have

We use a software that is specifically created for pet sitters and dog walker to make it easy for our clients to request services 24 hours a day 7 days a week! Just sign up for a free account- click here! If you are already a client that has used us before, Click here to access your portal, then click  "schedule". If you still have questions- try following this step by step guide to scheduling in our app

1. You can request services by going to the "Schedule" tab in your portal. Click here to access your portal

2. Go to "Request New Service". 

3. Be sure to select "Multiple Days" if you would like to schedule more than one visit

4. On the next page, click the MAIN service you would like (Dog walking 30 min, Overnight Care, etc)

5. Click which time slots you would like for this type of visit- note: each time slot you select will schedule a visit. If you would like 3 of the main visit per day- make sure to select a total of 3 time slots each day

6. Once you have selected all of the visits you would like for the main service you would like, go to the next page. Here you can add additional services to mix an match services to fit your needs! Click "Add More Services"

7. Select the secondary service you would like to request  (such as an hour midday walk or overnight care) and follow step 5 to complete

8. Once all visits you would like are added, review the services you have selected-making sure all time slots and dates are correct for each service. If correct, click "Submit Request" and you are done! You will receive an approval email shortly, or you will be contacted if there are any scheduling issues

We service most of the Lafayette, Youngsville, and Broussard area! See our Service Area map, if you are still not sure- reach out! We can check your location to see if you are in our service area, and if you are not- we have worked with and know sitters in other areas around us that might be able to help you and we can share their information with you!

We accept bookings as far out into the schedule as 2 years! Booking early guarantees our availibity, so it is better to book as soon as you know of your vacation plans!

Thirty minute walks can benefit any dog, of any level of energy, size, or breed. We use your dog's pace to set our pace for these walks. If your dog can only handle a slow paced walk with a lot of sniffing and breaks, they will still benefit by getting moving and using their senses. Active dogs and more energetic or working breeds get a more fast paced walks, trying to keep them moving with fewer and shorter sniff breaks so they get the maximum benefit for them during their walk. Even young puppies benefit greatly from 30 minute casual walks- exposing them to sounds, sights and smells of new environments so the big world is not so scary to them anymore.

Hour long walks should be limited to more active pups. This duration of a walk can be hard on a dog that has not built up to this. If your dog has not been walked regularly, we recommend that you start with regular 30 minute walks and gradually move up to the hour long walk. Just make sure to tell us that hour long walks are desired goal for your dog and we will make a plan to help them get there! Dogs that are already being walked regularly can move right into hour long walks without fear. This is because our trained staff know and understand dog behavior and signs to watch for to keep your pet safe and healthy.

We take the stress out of planning a stay-cation for your pet by sending out an emailed check list of things that we might need, as well as things your pet needs while we visit. Our pre-visit check list includes things you might not have thought of- like letting your emergency contact know about your travel plans, as well as checking batteries in electronic locks. It also suggests that you check your pet's medication, food, and other supplies to make sure we have enough for the duration of your trip, as well as a few extra days in case of emergency. 

Our list helps clients have the peace of mind that after reviewing the check list-their pet and home are ready when they are gone,  and they can focus on the important stuff, like deciding which outfits to pack and not forgetting their tooth brush

For dog walking, we ask that the client provides a proper fitting harness and leash for each dog. No retractable leashes please, this is for your pets and the walker's safety

We prefer to walk a client's dog in their own neighborhood. This keeps the dog comfortable with familiar sights, sounds and smells so we can focus on the walk and your pet enjoying the exercise. 

If we deem that it is not safe or you would prefer we take your pet to a park or another location- let the walker know at the meet and greet and we can make that happen!

We offer transport to wherever your pet needs!

• Vet's office

  • We know that a lot of pet parents work the same hours as their vet, and would have to take time off work to bring their pets to the vet for their annuals, follow up visits, and other things that need to be done at the vet. We wanted to make it easier for our clients, so we offer vet visit transports. We can pick them up at home, bring them to the vet, and bring them home! All medicine and care information gets relayed to the client and we make sure the vet's office speaks to our client to go over everything as well. It is like being there, without having to miss work.

• Groomers

  • Grooming appointments can be hard to get scheduled and you don't want to miss the appointment! We can take the headache out of it for you by picking up the pet at home and dropping them off at the groomers. We ask the groomer to call us when they are ready and we pick them up and bring them home, so you don't have to stress about fitting in a frantic run to the groomer when they call and a rush to drop the pet off before getting back to work. You just get to come home to your perfectly groomed pooch!

• Daycare

  • Daycare is great for pet, but sometimes- the pick up and drop off times don't work with our schedules! We got it taken care of! We can pick up the pet at home and bring them to daycare for the day. You let us know what time to pick them up, or tell us if you want them there for a full or a half day, and we will bring them home accordingly! 

• Boarding 

  • Not every pet or home situation is a perfect pairing for in home sitting, so boarding is a great alternative! But maybe your early flight or late arrival does not work with the boarding facilities pick up and drop off times. Don't stress about it! Let us know where your pet is staying, what supplies they need and what day you are leaving and coming home. We will come and pick up your pet and safely transport them to the boarding facility with all their supplies, and pick them up for you when you are on your way home!

Our team has access to seat belt buckles to attach to harnesses, kennels of varying sizes, barriers to keep your pet contained to parts of the vehicle, and even dog steps to help your pet get into the vehicle. 

Your pets' safety during transport is our top priority and we always take precautions necessary to ensure that they are.

Each service-dog walking, pet sitting, transport, or overnight stay, you will get an update with pictures, detailed information about what we did during the visit, and updates on the home. These updates go straight to your client portal and email, so you wont be bombarded with 15 text messages three or more times each day while you are trying relax and enjoy your vacation- but if you are worried and want to check out cute pictures of your pets you still get the notification and the peace of mind that you know your pet and home are being cared for perfectly!

Some pets cannot go on walks easily, the weather does not cooperate or just don't enjoy them, and that is fine! We still offer other activities that your pet will enjoy! We talk with you at the meet and greet to discuss your pet and their normal routine and their needs. This helps our sitters to know what Fido's favorite toy is, or know that he loves to play tug of war the most. By knowing your pet, we can understand how to best care for them. Our sitters also have access to things like puzzle toys, snuffle mats, and are trained on different interactive games using just what we have in your home to keep your pet entertained while using their mind and senses to burn energy and make your pet happy!

Our policy is to leave the home in as good of a condition as we found it. This means we will be cleaning up behind ourselves before leaving, sweeping any hair your pet might have shed while being brushed or pet, wiping the counters where we spilled some food that we were preparing for your pet, picking up the toys that we took out to play with you pet and more. We also can open and shut blinds and curtains, rotate lights, bring in packages and more- to give the home an active living appearance to any onlookers who you might not want to notice your absence. While at the home, we are also keeping our eyes and ears out for things out of the ordinary. This is an added bonus of having an in home sitter, someone is at the home and might notice that the air conditioner went out, or there was a leak in the kitchen sink- so you dont have a surprise when you come home that you have to deal with.

Tips are not expected at all. We have our rates set at what they are for a reason. That said, tips are always appreciated and welcome -of any denomination or percentage!